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Frequently Asked Questions
How is my bond protected?
Your bond is lodged with the Residential Tenancies Bond Authority (RTBA), not held by us or the landlord. It stays with the RTBA for the length of your tenancy and is only released once both parties agree on how it should be paid out, or a tribunal decides.
Can I make changes to the property, like hanging pictures?
Certain minor changes, such as picture hooks and other prescribed modifications, can be made without asking permission, provided they're installed safely and don't damage the property. Anything beyond that, like painting or fixtures, needs our written consent first.
How much notice do I need to give before moving out?
For a periodic (month-to-month) agreement, you'll need to give us at least 28 days' written notice. If you're on a fixed-term lease, different notice periods and possible break-lease costs may apply, so check your agreement or ask us before giving notice.
What if I have a dispute with the agency or landlord?
We always try to resolve issues directly first. If that's not possible, either party can apply to the Civil and Administrative Tribunal, which hears residential tenancy disputes and can make binding orders on repairs, bonds, and other issues.
Who's responsible for repairs, and how fast will urgent repairs be fixed?
We're responsible for keeping the property in good repair. Urgent repairs, like burst pipes or gas leaks, must be attended to as quickly as possible. If you can't reach us and need to arrange the repair yourself, you may be reimbursed up to $1,800 or the reasonable cost, whichever is less. Non-urgent repairs are scheduled in the normal course of maintenance.
Can my rent be increased, and how much notice will I get?
Rent can only be increased once every 12 months, and you must be given at least 60 days' written notice before any increase takes effect. If you think an increase is excessive, you can apply to have it reviewed.